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Privacy Policy & Terms and Conditions
Effective Date: 07/01/2025
Last Updated: 09/05/2025

Welcome to Top One Advanced Wound Care (“we,” “us,” or “our”). This Privacy Policy and Terms explain how we collect, use, protect, and disclose personal health information and describe the terms that govern your use of our website, mobile services, and patient care programs.

By accessing our site or using our services, you agree to these terms.

1. Purpose of Services
Top One Advanced Wound Care provides advanced wound care treatments, including amniotic skin grafts, ultrasound therapy, hyperbaric oxygen therapy, biologics, and mobile wound care. Our services are delivered in compliance with federal and state healthcare laws, including HIPAA privacy and security standards.

2. Information We Collect

We may collect the following information when you use our services:

  • Name, phone number, and email address

  • Date of birth and demographics

  • Insurance details (Medicare/other qualifying coverage)

  • Health history and wound-related information (if voluntarily provided)

  • Website and form usage data, including IP address and browser type

Data may be collected through:

  • Website forms or patient intake forms

  • Phone, email, SMS, or mobile app communications

  • In-person or virtual consultations

  • Referrals from providers or facilities (with consent)
     

3. How We Use Your Information
We use your information to:

  • Evaluate eligibility for wound care programs

  • Schedule appointments and provide reminders

  • Coordinate with licensed providers and facilities

  • Deliver care in homes, assisted living, or clinics

  • Improve patient services and experience

  • Meet Medicare, insurance, and legal requirements
     

We do not sell or rent your personal information.

4. SMS & Communication Consent
By providing your phone number, you consent to receive SMS messages related to your care, such as:

  • Appointment reminders

  • Treatment updates

  • Care coordination messages
     

Message frequency may vary. Standard message and data rates may apply.
To opt out, reply STOP. For help, reply HELP or call (561) 603-7956.
We do not share SMS consent or personal data with third parties.

5. Opt-In / Opt-Out Preferences
You may opt in or out of communication at any time. Opting out of promotional updates will not affect your eligibility to receive wound care.

6. Data Protection & Security
We protect your information through:

  • HIPAA-compliant safeguards

  • Secure electronic and physical storage

  • Role-based access controls

  • Confidentiality agreements with staff
     

While we use reasonable security, no system is 100% risk-free.

7. Confidentiality & Disclosures
Your information is confidential. We only disclose information when:

  • Required by law or regulation

  • Necessary for billing and Medicare/insurance compliance

  • Required for care coordination with licensed providers

  • With your written authorization
     

We do not share personal data with marketers or unrelated third parties.

8. Accessibility Statement
We are committed to accessibility. Our website is designed to meet WCAG 2.1 AA standards. If you face barriers, please contact us at:

We aim to respond within 1-2 business days.

9. Website Use Terms
By using our website, you agree not to:

  • Misuse or attempt to disrupt the site

  • Collect or scrape patient data

  • Provide false or unauthorized information

  • Copy or reproduce content without permission
     

All site content is property of Top One Advanced Wound Care.

10. Medical Disclaimer
Content on this site is for informational purposes only and is not a substitute for professional medical advice. Always consult your healthcare provider for medical decisions.

11. Limitation of Liability
Top One Advanced Wound Care is not liable for:

  • Loss of data due to third-party attacks outside our control

  • Delays or interruptions in website availability

  • Medical outcomes outside of our treatment programs
     

Use of our site and services is at your own risk.

12. Third-Party Links
Our site may contain links to other healthcare resources. We are not responsible for the privacy or security practices of those sites.

13. Changes to This Policy
We may update this policy at any time. Changes will be posted with a revised effective date.

14. Contact Us
For questions about this policy or to update your preferences, contact us:

  • Email: info@toponewoundcare.com

  • Phone: (561) 603-7956

  • Fax: (561) 847-3787

  • Address: 2669 Forest Hill Blvd, Suite 100, West Palm Beach, FL 33406

AbOUT US

At Top One Advanced Wound Care, our mission is to deliver advanced, compassionate treatment for chronic and complex wounds such as diabetic foot ulcers, venous leg ulcers, pressure ulcers, bed sores, and sacral wounds.

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Our trusted provider uses the latest therapies, including advanced dressings, circulation-focused treatments, biologic options like skin grafts, and other advanced treatments tailored to each patient to promote healing, reduce pain, and prevent complications. Care is provided where it’s most convenient: at home, in assisted living, or at a partner clinic.

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We are dedicated to restoring comfort, supporting recovery, and improving quality of life while ensuring full compliance with Medicare and insurance standards.

top One Advanced wound care logo and doctor wrapping wound
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